Time warner cable internet security suite

Jorge July 19, , am. Daniel Lipp August 11, , am. Mario J Oliveira February 12, , pm. Vickie Benjamin April 10, , pm. Click install or download. Pick your OS and enter a nickname for your device. Upon clicking download, a new window will show. Click Run. If you get any prompts, click Continue.

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Time Warner Security reviews reveal the truth about how Time Warner Intelligent Home customers really feel about their Time Warner Home Security systems and whether or not their home automation systems live up to the hype of the so-called Intelligent Home…. In a not so unsuspected development, Charter Communications has announced it will no longer be supporting Spectrum Security Systems. Note: This page will be maintained for historical reference, but all Spectrum Security pricing and package information is no longer available.

If you have had trouble keeping up with the myriad of changes with Time Warner Security over the past few months, you are not alone. We will help you sort out the pros and cons of the Spectrum alarm system. Only time will tell how pervasive the changes will be…. Existing online Time Warner Security reviews reveal a great deal of dissatisfaction with the Time Warner IntelligentHome Security System, and the uncertainty that the future holds makes it difficult to recommend them.

Will Charter jettison the Spectrum Home Security division and just focus on their core competencies? If you currently have a Time Warner Security System , we encourage you to share your experience with our readers below. If you are considering becoming a Spectrum Intelligent home customer, read on and decide if Spectrum Home Security makes sense for you….

Although they continue to support the existing customer base, they are no longer actively promoting Spectrum Home Security. We will continue to maintain this page for reference purposes for TWC Spectrum customers to leave reviews and find out more on how to cancel and what to do with spectrum security equipment. Leave Your Review! Contemplating securing your family by getting an Intelligent Home alarm system? The Home Security Advisor is intended as an effective in-depth reference to aid in your search for the facts you need to make educated selections in relation to home security and the how to protect your home and family members.

In addition to comprehensive analysis as well as summary ratings, one can find a place for real Time Warner Cable Security customer testimonials, micro side by side comparisons with leading competitors, FAQs …as well as:. Facts and Features. ADT Monitoring. Time Warner Cable was formed in when Time Inc.

They entered the home security and automation industry in and rolled out Time Warner Cable IntelligentHome security services on a national level in The TWC Intelligent Home security program is not available as a stand-alone service, as Time Warner Cable Security is only bundling the security packages with existing services within their own customer base.

With services available in 29 states, they are the second largest cable provider. Although they have an A BBB rating, they are widely considered to have relatively poor customer service —coming in dead last in the Subscription Television Service division, scoring an abysmal 51 on the American Consumer Satisfaction Index released in Monitoring options are limited to their own broadband internet service, with a cellular back up in the event of a failure.

Time Warner Intelligent Home packages include interactive capabilities-enabling the user to monitor and control the system remotely. They also offer packages that include enhanced video and home automation capabilities. Basic security package includes 2 Doors and a Motion Detector or glass break sensor.

The equipment, provided by SMC, is proprietary, as opposed to a more recognized brand used by most of our top alarm companies. In addition, because the equipment is proprietary it is not compatible with other security systems should you wish to switch to another security provider in the future.

As a matter of fact, when one scrutinizes the Intelligent Home Addendum, it clearly stated that you do not own the equipment and must return it to TWC in the event you no longer utilize their service. Comparison Summary. For more information on Protect America…. Read our Full Review. Despite the fact that the Intelligent Home security program has only been available nationwide for about 2 years, internet review and forums are rife with negative reviews-centered around substandard installation, equipment issues, functionality and misinformation.

There is little evidence that the customer service associated with Intelligent Home security program will fare better than their core business- Subscription Television Service… where they most recently came in last, with a horrendous score of 51 on the American Consumer Satisfaction Index. The Time Warner Intelligent Home Security program offers a competitive security and home automation package on the higher end of the spectrum. While we feel that there are much more attractive options offered by our top alarm companies, it may represent an acceptable security solution for a customer who wants the convenience of a single bill, and who has no interest in switching ISPs in the foreseeable future.

However, even an existing TWC Intelligent Home customer would be wise to check out other security options with our top alarm companies , that specialize in home security and automation, before committing to even an 18 month contract. Leave Your Rating. It uses broadband wi-fi as the primary means of communication with a cellular back up, in the event the power or internet is out.

It is also equipped with Zigbee communications for home automation devices and can be used as a digital photo album, to monitor cameras and access live news and weather. The rankings and ratings expressed on this site are the opinion of www. To keep this valuable service free, we generate advertising revenue from the companies featured in our rankings.

Learn More. Spectrum has not been offering home security to new customers for some time. Charter Communications stopped supporting existing Spectrum Intelligent Home customers as of February 5, Charter Communications has begun the decommissioning process. For instructions on what to do with existing TWC Spectrum Security equipment, contact customer service at Before committing to a long term contract, it makes sense to investigate the programs of some of our top alarm companies in side by side comparisons, below.

Although both companies will professionally install your security system, Vivint has significantly more experience. While Spectrum Home Security has been installing security systems as a sideline service for their customer base for the past 5 years, Vivint specializes in home security and home automation and has grown to become the 3 rd largest provider in the US over the past 10 years.

In contrast to Time Warner Security, now Spectrum Security, a division of Charter Communications , Vivint designs, manufactures and installs the most technologically advanced equipment on the market. If you elect to purchase the equipment outright, Vivint even offers you competitively priced monitoring with no contract required.

Other Vivint Benefits Vivint has highly trained, experienced and background-checked technicians to professionally install the most reliable, state of the art equipment.

They will ensure that everything works properly and that you are completely comfortable with the operation of the system. Benefits include:. So, if you are looking at professionally installed home security systems, before you get roped into bundling services with a company just entering the home security industry, like Time Warner Security, you should definitely check out our Time Warner Security Reviews and then investigate what has made Vivint a household name in security and home automation!

Time Warner Home Security vs. While both companies will professionally install your security system, ADT has infinitely more experience. They have been in business over years and help protect over 6 million homes and businesses across the United States. Time Warner has been installing their IntellligentHome systems for less than 5 years…and the internet is rife with customer complaints regarding the quality of the installation.

This enables them to route calls to another monitoring center in the event of a natural disaster. ADT Authorized Premier Provider — Protect Your Home has highly trained, experienced and background-checked technicians to professionally install the most reliable, state of the art equipment. Their technicians will ensure that everything works properly and that you are completely comfortable with the operation of the system -which is monitored by ADT — the most trusted name in the industry.

Termination Fee Applies. For New Customers Only. So if you are looking at professionally installed home security systems, before you get roped into bundling services with a company just entering the home security industry, you should definitely investigate what has made ADT the 1 name in the home security!

On the other hand, the vast majority of Frontpoint Reviews reflect an extremely positive customer experience. While the Time Warner security system packages are competitively priced, their add-on sensors are roughly twice the cost of the Frontpoint sensors. Upgrading the TWC system can prove to be an expensive proposition.

The Intelligent Home components are proprietary, and the touchscreen control panel must be returned if service is discontinued. In addition, their premium services include such advanced monitoring features as Alarm. These services are unavailable on the Time Warner Intelligent Home system. It will even capture a photo image of anyone who arms or disarms the system. Read Frontpoint Security Reviews. Time Warner Intelligent Home vs.

Protect America. Protect America uses the GE Simon XT control panel and offers a very reasonably priced Simon XT Touchscreen wireless keypad for those who are looking for a more modern, high tech look and functionality. While the IntelligentHome system requires that you maintain TWC broadband service, in addition to the monthly monitoring fee…. Get More Info on Protect America. Protect America Home Security Reviews. Link Interactive Security. Although Link Interactive may cost a bit more up front, they offer the very latest state of the art wireless systems from 2GIG Technologies.

While negative Time Warner Security reviews from unhappy IntelligentHome alarm owners are not uncommon, Link Interactive home security system owners rave about their security systems! Want video? Looking for great service,equipment and the lowest monitoring rates? Find out more about Link Interactive! What happens with my Spectrum Security Systems if I move? As long as you move to an area that is serviced by Time Warner, you are in luck.

They will help you relocate the system at no charge although, you will likely have to renew for another 18 months. However, if you move outside their service area, things get a bit tricky. You may be released from the contract, but you must return the equipment…and you may be stuck with equipment upgrades that you purchased that are now incompatible with other local or national home security companies.

For this reason, I always recommend that you consider only name brand equipment like GE Interlogix , Honeywell , Qolsys or 2Gig which is compatible with other major home security providers. Do I own the Spectrum Security equipment? While you may retain ownership of any add-ons that are purchased separately above package pricing , Time Warner Cable retains ownership of the control panel-even after you have satisfied the month agreement is satisfied.

This means that you will be billed for the replacement cost of the panel if you discontinue service if the panel is not returned in working and re-sellable condition.

Most home security companies require a 3 to 5-year monitoring contract when you sign up with the company. This is a fairly standard practice in the alarm business and Time Warner Home Security is no exception, although the contract term is a bit shorter. Once the contract is signed, the customer always has a 3 day right of rescission. In many cases, DIY alarm companies offer a 14,30 or even day return policy.

However, if you are having a Spectrum Security system installed, you must act quickly to cancel the contract within 72 hours of the time the contract was signed. Once past the rescission or return period, one is typically responsible for all, or the majority of the monitoring payments for the full duration of the contract, even if one moves beyond the service area of the company.

So if you think you might be relocating, make sure that you have a clear understanding of your responsibilities to Spectrum before making a commitment. Some of the other problem areas when it comes to the TWC Intelligent Home or other home security contracts are:. Escalation clauses — Many companies retain the right to increase the monitoring rate after the first year…even if the contract period is longer.

Auto-Renewal Clauses — Some contracts automatically renew on an annual, or even longer period once the initial term is completed unless the customer officially cancels the contract and meets the specified terms of cancellation. Cancellation Terms -Often times, the contract must be terminated in writing, 30 or even 60 days prior to the end of the original contract. Make sure that you get in touch with Spectrum Security customer service and understand exactly what criteria have to be met to terminate the agreement.

When it comes time to end your contract, make sure that you take all the necessary steps, and document all communications. We recommend that you:. Make sure all steps are well documented and save them where they can easily be retrieved in the event there is a dispute. Want to keep an eye on their browsing activity? No problem! If anything of concern is discovered, you can easily block any sites in question so that your children can no longer access them.

Do you have a large family or run a small business? After download, you can install the Suite on up to 10 computers for easy management of all your systems. But before installing security suite check if your computer meets the minimum system requirements, like having 1. Depending on your needs, Spectrum has an option for you that fits your budget.

And if you are already an existing Spectrum Internet customer, you can look forward to receiving Security Suite at no extra cost! McAfee is a leading antivirus company in the cybersecurity industry due to its unique line-up of programs catered to dealing with malware and antivirus attacks. No wonder over Check out their security programs here! Download and install Spectrum's new Security Suite to keep your computer protected. McAfee Security Suite protects up to three computers from viruses, identity theft, and privacy violations.

This software is included in the price of your Spectrum Internet service. Security Suite protects against all types of malicious software, such as viruses, spyware, worms, Trojan horses, rootkits, and zero-hour attacks. Spectrum Internet subscriptions include up to ten Security Suite licenses. To proceed, click the Uninstall button in the Uninstallation confirmation box.

Select OK after entering your password. The Uninstaller begins the process of uninstalling Security Suite. Before installing Security Suite, you should know it leverages advanced real-time cloud-based technology to deliver lightning-fast protection against viruses, spyware, and other malicious software.

Security Suite is available for desktop and laptop computers running Mac OS X and Windows, but not for mobile devices such as smartphones. Installing and Downloading Security Suite. Create an account. Click the Services button. On the right, click Go to Security Suite under the Internet heading.

Select Security Suite to download and install. Choose your operating system and give your device a name the device nickname should be shorter than 16 characters. I'm the founder of VSS Monitoring. I have been both writing and working in technology in a number of roles for dozens of years and wanted to bring my experience online to make it publicly available.