Microsoft wireless keyboard and mouse not working

There might not be any driver updates available. In the search box on the taskbar, type device manager , then select Device Manager from the list of results. In the list of hardware categories, find the device that you want to update, and then double-click the device name. Click the Driver tab, click Update Driver , and then follow the instructions.

Windows 10 Windows 7 Windows 8. Need more help? Join the discussion. Was this information helpful? Yes No. Thank you! If you are prompted for an administrator password or for confirmation, type the password, or provide confirmation.

Locate and then click the following registry subkey. Note Intellipoint is the mouse software, and Intellitype Pro is the keyboard software. For more information about how to troubleshoot a wireless product, click the following article number to view the article in the Microsoft Knowledge Base:. Symptoms When you use one of the Microsoft wireless devices keyboard, mouse, and so on that are listed in the "Applies to" section, the device may stop responding after several weeks of typical use, or you receive the following message: The wireless mouse signal quality is low.

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Can you help us improve? Resolved my issue. Clear instructions. Easy to follow. No jargon. Pictures helped. Didn't match my screen. I have the same question Report abuse. Details required :. Cancel Submit.

Hi there, thanks for your question. If that doesn't help, I'd suggest plugging the keyboard and mouse combo into another PC to see if the same problem persists.

I have the same question 4. Report abuse. Details required :. Cancel Submit. Dear HOP, Thanks for reaching out! I'm an Independent Advisor and a Microsoft user like you. I will be happy to assist you in this regard.